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Terms & Conditions

Terms of use of the Zoom Mail software
Zoom Mail Limited (“ZoomMail”), C5 Apollo Court, Neptune Park, Plymouth, PL4 0SJ (registered in England and Wales under company number 11132869 and VAT number GB 285 632 576). 

SaaS agreement

  1. Agreement

    1. Definitions

    2. In this Agreement:
      1. “Account” means an account enabling a person to access and use the Hosted Services, including both administrator accounts and user accounts;
      2. “Agreement” means this agreement including any Schedules, and any amendments to this Agreement from time to time;
      3. “Business Day” means any weekday other than a bank or public holiday in England;
      4. “Charges” means the following amounts:
        1. the amounts specified in Part 2 of Schedule 1 (Hosted Services particulars);
        2. such amounts as may be agreed in writing by the parties from time to time; and
        3. amounts calculated by multiplying the Provider’s standard time-based charging rates (as notified by the Provider to the Customer before the date of this Agreement) by the time spent by the Provider’s personnel performing the Support Services (rounded down by the Provider to the nearest quarter hour);
      5. “Customer Confidential Information” means:
        1. any information disclosed by the Customer to the Provider during the Term (whether disclosed in writing, orally or otherwise) that at the time of disclosure:
          1. was marked or described as “confidential”; or
          2. should have been reasonably understood by the Provider to be confidential; and
        2. the Customer Data;
      6. “Customer Data” means all data, works and materials: uploaded to or stored on the Platform by the Customer; transmitted by the Platform at the instigation of the Customer; supplied by the Customer to the Provider for uploading to, transmission by or storage on the Platform; or generated by the Platform as a result of the use of the Hosted Services by the Customer;
      7. “Customer Personal Data” means any Personal Data that is processed by the Provider on behalf of the Customer in relation to this Agreement;
      8. “Data Protection Laws” means all applicable laws relating to the processing of Personal Data including, while it is in force and applicable to Customer Personal Data, the General Data Protection Regulation (Regulation (EU) 2016/679);
      9. “Documentation” means the documentation for the Hosted Services produced by the Provider and delivered or made available by the Provider to the Customer;
      10. “Effective Date” means the date of execution of this Agreement;
      11. “Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
      12. “Hosted Services” means ZoomMail Services which will be made available by the Provider to the Customer as a service via the internet in accordance with this Agreement;
      13. “Hosted Services Specification” means the specification for the Platform and Hosted Services set out in Part 1 of Schedule 1 (Hosted Services particulars) and in the Documentation;
      14. “Intellectual Property Rights” means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and these “intellectual property rights” include copyright and related rights, database rights, confidential information, trade secrets, know-how, business names, trade names, trade marks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semi-conductor topography rights and rights in designs);
      15. “Maintenance Services” means the general maintenance of the Platform and Hosted Services, and the application of Updates and Upgrades;
      16. “Personal Data” has the meaning given to it in the Data Protection Laws;
      17. “Platform” means the platform managed by the Provider and used by the Provider to provide the Hosted Services;
      18. “Schedule” means any schedule attached to the main body of this Agreement;
      19. “Services” means any services that the Provider provides to the Customer, or has an obligation to provide to the Customer, under this Agreement;
      20. “Support Services” means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;
      21. “Term” means the term of this Agreement, commencing in accordance with Clause 3.1 and ending in accordance with Clause 3.2;
      22. “Update” means a hotfix, patch or minor version update to any Platform software; and
      23. “Upgrade” means a major version upgrade of any Platform software.

    1. Credit

    2. This document was created using a template from Docular (https://docular.net).

    1. Term

    2. This Agreement shall come into force upon the Effective Date.
    3. This Agreement shall continue in force indefinitely, subject to termination in accordance with Clause 17 or any other provision of this Agreement.

    1. Hosted Services

    2. The Provider shall ensure that the Platform will, on the Effective Date, automatically generate an Account for the Customer and provide to the Customer login details for that Account.
    3. The Provider hereby grants to the Customer a worldwide, non-exclusive licence to use the Hosted Services during the Term.
    4. Except to the extent expressly permitted in this Agreement or required by law on a non-excludable basis, the licence granted by the Provider to the Customer under Clause 4.2 is subject to the following prohibitions:
      1. the Customer must not sub-license its right to access and use the Hosted Services;
      2. the Customer must not permit any unauthorised person to access or use the Hosted Services;
      3. the Customer must not republish or redistribute any content or material from the Hosted Services; and
      4. the Customer must not make any alteration to the Platform, except as permitted by the Documentation.
    5. The Customer shall use reasonable endeavours, including reasonable security measures relating to administrator Account access details, to ensure that no unauthorised person may gain access to the Hosted Services using an administrator Account.
    6. The Provider shall use all reasonable endeavours to maintain the availability of the Hosted Services to the Customer at the gateway between the public internet and the network of the hosting services provider for the Hosted Services, but does not guarantee 100% availability.
    7. For the avoidance of doubt, downtime caused directly or indirectly by any of the following shall not be considered a breach of this Agreement:
      1. a Force Majeure Event;
      2. a fault or failure of the internet or any public telecommunications network;
      3. a fault or failure of the Customer’s computer systems or networks;
      4. any breach by the Customer of this Agreement; or
      5. scheduled maintenance carried out in accordance with this Agreement.
    8. The Customer must comply with Schedule 2 (Acceptable Use Policy), and must ensure that all persons using the Hosted Services with the authority of the Customer or by means of an administrator Account comply with Schedule 2 (Acceptable Use Policy).
    9. The Customer must not use the Hosted Services in any way that causes, or may cause, damage to the Hosted Services or Platform or impairment of the availability or accessibility of the Hosted Services.
    10. The Customer must not use the Hosted Services:
      1. in any way that is unlawful, illegal, fraudulent or harmful; or
      2. in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
    11. For the avoidance of doubt, the Customer has no right to access the software code (including object code, intermediate code and source code) of the Platform, either during or after the Term.
    12. The Provider may suspend the provision of the Hosted Services if any amount due to be paid by the Customer to the Provider under this Agreement is overdue, and the Provider has given to the Customer at least 30 days’ written notice, following the amount becoming overdue, of its intention to suspend the Hosted Services on this basis.

    1. Maintenance Services

    2. The Provider shall provide the Maintenance Services to the Customer during the Term.
    3. The Provider shall where practicable give to the Customer at least 2 Business Days’ prior written notice of scheduled Maintenance Services that are likely to affect the availability of the Hosted Services or are likely to have a material negative impact upon the Hosted Services, without prejudice to the Provider’s other notice obligations under this main body of this Agreement.
    4. The Provider shall provide the Maintenance Services with reasonable skill and care.

    1. Support Services

    2. The Provider shall provide the Support Services to the Customer during the Term.
    3. The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this main body of this Agreement.
    4. The Provider shall provide the Support Services with reasonable skill and care.
    5. The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose.
    6. The Provider shall respond promptly to all requests for Support Services made by the Customer through the helpdesk.

    1. Customer Data

    2. The Customer hereby grants to the Provider a non-exclusive licence to copy, reproduce, store, distribute, publish, export, adapt, edit and translate the Customer Data to the extent reasonably required for the performance of the Provider’s obligations and the exercise of the Provider’s rights under this Agreement.
    3. The Customer warrants to the Provider that the Customer Data will not infringe the Intellectual Property Rights of any person in any jurisdiction and under any applicable law.

    1. No assignment of Intellectual Property Rights

    2. Nothing in this Agreement shall operate to assign or transfer any Intellectual Property Rights from the Provider to the Customer, or from the Customer to the Provider.

    1. Charges

    2. The Customer shall pay the Charges to the Provider in accordance with this Agreement.
    3. If the Charges are based in whole or part upon the time spent by the Provider performing the Services, the Provider must obtain the Customer’s written consent before performing Services that result in any estimate of time-based Charges given to the Customer being exceeded or any budget for time-based Charges agreed by the parties being exceeded; and unless the Customer agrees otherwise in writing, the Customer shall not be liable to pay to the Provider any Charges in respect of Services performed in breach of this Clause 9.2.

    1. Payments

    2. The Provider shall issue invoices for the Charges to the Customer in advance of the period to which they relate.
    3. The Customer must pay the Charges to the Provider within the period of 7 days following the receipt of an invoice issued in accordance with this Clause 10, providing that the Charges must in all cases be paid before the commencement of the period to which they relate.
    4. The Customer must pay the Charges by debit card, credit card, direct debit (using such payment details as are notified by the Provider to the Customer from time to time).
    5. If the Customer does not pay any amount properly due to the Provider under this Agreement, the Provider may:
      1. charge the Customer interest on the overdue amount at the rate of 8% per annum above the Bank of England base rate from time to time (which interest will accrue daily until the date of actual payment and be compounded at the end of each calendar month); or
      2. claim interest and statutory compensation from the Customer pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

    1. Provider’s confidentiality obligations

    2. The Provider must:
      1. keep the Customer Confidential Information strictly confidential;
      2. not disclose the Customer Confidential Information to any person without the Customer’s prior written consent; and
      3. use the same degree of care to protect the confidentiality of the Customer Confidential Information as the Provider uses to protect the Provider’s own confidential information of a similar nature, being at least a reasonable degree of care.
    3. Notwithstanding Clause 11.1, the Provider may disclose the Customer Confidential Information to the Provider’s officers, employees, professional advisers, insurers, agents and subcontractors who have a need to access the Customer Confidential Information for the performance of their work with respect to this Agreement and who are bound by a written agreement or professional obligation to protect the confidentiality of the Customer Confidential Information.
    4. This Clause 11 imposes no obligations upon the Provider with respect to Customer Confidential Information that:
      1. is known to the Provider before disclosure under this Agreement and is not subject to any other obligation of confidentiality; or
      2. is or becomes publicly known through no act or default of the Provider.
    5. The restrictions in this Clause 11 do not apply to the extent that any Customer Confidential Information is required to be disclosed by any law or regulation, by any judicial or governmental order or request, or pursuant to disclosure requirements relating to the listing of the stock of the Provider on any recognised stock exchange.
    6. The provisions of this Clause 11 shall continue in force indefinitely following the termination of this Agreement.

    1. Data protection

    2. Each party shall comply with the Data Protection Laws with respect to the processing of the Customer Personal Data.
    3. The Customer warrants to the Provider that it has the legal right to disclose all Personal Data that it does in fact disclose to the Provider under or in connection with this Agreement.
    4. The Customer shall only supply to the Provider, and the Provider shall only process, in each case under or in relation to this Agreement, the Personal Data of data subjects falling within the categories specified in Part 1 of Schedule 3 (Data processing information) and of the types specified in Part 2 of Schedule 3 (Data processing information); and the Provider shall only process the Customer Personal Data for the purposes specified in Part 3 of Schedule 3 (Data processing information).
    5. The Provider shall only process the Customer Personal Data during the Term and for not more than 30 days following the end of the Term, subject to the other provisions of this Clause 12.
    6. The Provider shall only process the Customer Personal Data on the documented instructions of the Customer (including with regard to transfers of the Customer Personal Data to any place outside the European Economic Area).
    7. The Provider shall promptly inform the Customer if, in the opinion of the Provider, an instruction of the Customer relating to the processing of the Customer Personal Data infringes the Data Protection Laws.
    8. Notwithstanding any other provision of this Agreement, the Provider may process the Customer Personal Data if and to the extent that the Provider is required to do so by applicable law. In such a case, the Provider shall inform the Customer of the legal requirement before processing, unless that law prohibits such information.
    9. The Provider shall ensure that persons authorised to process the Customer Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
    10. The Provider and the Customer shall each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Customer Personal Data, including those measures specified in Part 4 of Schedule 3 (Data processing information).
    11. The Provider must not engage any third party to process the Customer Personal Data without the prior specific or general written authorisation of the Customer. In the case of a general written authorisation, the Provider shall inform the Customer at least 14 days in advance of any intended changes concerning the addition or replacement of any third party processor, and if the Customer objects to any such changes before their implementation, then the Provider must not implement the changes. The Provider shall ensure that each third party processor is subject to equivalent legal obligations as those imposed on the Provider by this Clause 12.
    12. The Provider shall, insofar as possible and taking into account the nature of the processing, take appropriate technical and organisational measures to assist the Customer with the fulfilment of the Customer’s obligation to respond to requests exercising a data subject’s rights under the Data Protection Laws.
    13. The Provider shall assist the Customer in ensuring compliance with the obligations relating to the security of processing of personal data, the notification of personal data breaches to the supervisory authority, the communication of personal data breaches to the data subject, data protection impact assessments and prior consultation in relation to high-risk processing under the Data Protection Laws. The Provider shall report any Personal Data breach relating to the Customer Personal Data to the Customer within 24 hours following the Provider becoming aware of the breach. The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 12.12.
    14. The Provider shall make available to the Customer all information necessary to demonstrate the compliance of the Provider with its obligations under this Clause 12 and the Data Protection Laws.
    15. The Provider shall, at the choice of the Customer, delete or return all of the Customer Personal Data to the Customer after the provision of services relating to the processing, and shall delete existing copies save to the extent that applicable law requires storage of the relevant Personal Data.
    16. The Provider shall allow for and contribute to audits, including inspections, conducted by the Customer or another auditor mandated by the Customer in respect of the compliance of the Provider’s processing of Customer Personal Data with the Data Protection Laws and this Clause 12. The Provider may charge the Customer at its standard time-based charging rates for any work performed by the Provider at the request of the Customer pursuant to this Clause 12.15.
    17. If any changes or prospective changes to the Data Protection Laws result or will result in one or both parties not complying with the Data Protection Laws in relation to processing of Personal Data carried out under this Agreement, then the parties shall use their best endeavours promptly to agree such variations to this Agreement as may be necessary to remedy such non-compliance.

    1. Warranties

    2. The Provider warrants to the Customer that:
      1. the Provider has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement;
      2. the Provider will comply with all applicable legal and regulatory requirements applying to the exercise of the Provider’s rights and the fulfilment of the Provider’s obligations under this Agreement; and
      3. the Provider has or has access to all necessary know-how, expertise and experience to perform its obligations under this Agreement.
    3. The Provider warrants to the Customer that:
      1. the Platform and Hosted Services will conform in all material respects with the Hosted Services Specification;
      2. the Platform will be free from viruses, worms, Trojan horses, ransomware, spyware, adware and other malicious software programs; and
      3. the Platform will incorporate security features reflecting the requirements of good industry practice.
    4. If the Provider reasonably determines, or any third party alleges, that the use of the Hosted Services by the Customer in accordance with this Agreement infringes any person’s Intellectual Property Rights, the Provider may at its own cost and expense:
      1. modify the Hosted Services in such a way that they no longer infringe the relevant Intellectual Property Rights; or
      2. procure for the Customer the right to use the Hosted Services in accordance with this Agreement.
    5. The Customer warrants to the Provider that it has the legal right and authority to enter into this Agreement and to perform its obligations under this Agreement.
    6. All of the parties’ warranties and representations in respect of the subject matter of this Agreement are expressly set out in this Agreement. To the maximum extent permitted by applicable law, no other warranties or representations concerning the subject matter of this Agreement will be implied into this Agreement or any related contract.

    1. Acknowledgements and warranty limitations

    2. The Customer acknowledges that complex software is never wholly free from defects, errors and bugs; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Services will be wholly free from defects, errors and bugs.
    3. The Customer acknowledges that complex software is never entirely free from security vulnerabilities; and subject to the other provisions of this Agreement, the Provider gives no warranty or representation that the Hosted Services will be entirely secure.
    4. The Customer acknowledges that the Hosted Services are designed to be compatible only with that software and those systems specified as compatible in the Hosted Services Specification; and the Provider does not warrant or represent that the Hosted Services will be compatible with any other software or systems.
    5. The Customer acknowledges that the Provider will not provide any legal, financial, accountancy or taxation advice under this Agreement or in relation to the Hosted Services; and, except to the extent expressly provided otherwise in this Agreement, the Provider does not warrant or represent that the Hosted Services or the use of the Hosted Services by the Customer will not give rise to any legal liability on the part of the Customer or any other person.

    1. Limitations and exclusions of liability

    2. Nothing in this Agreement will:
      1. limit or exclude any liability for death or personal injury resulting from negligence;
      2. limit or exclude any liability for fraud or fraudulent misrepresentation;
      3. limit any liabilities in any way that is not permitted under applicable law; or
      4. exclude any liabilities that may not be excluded under applicable law.
    3. Neither party shall be liable to the other party in respect of any losses arising out of a Force Majeure Event.
    4. Neither party shall be liable to the other party in respect of any loss of profits or anticipated savings.
    5. Neither party shall be liable to the other party in respect of any loss of revenue or income.
    6. Neither party shall be liable to the other party in respect of any loss of use or production.
    7. Neither party shall be liable to the other party in respect of any loss of business, contracts or opportunities.
    8. Neither party shall be liable to the other party in respect of any special, indirect or consequential loss or damage.
    9. The liability of each party to the other party under this Agreement in respect of any event or series of related events shall not exceed the greater of:
      1. £0; and
      2. the amount paid by the Customer to the Provider in the 1 month period preceding the commencement of the event or events.
    10. The aggregate liability of each party to the other party under this Agreement shall not exceed the greater of:
      1. £0; and
      2. the total amount paid and payable by the Customer to the Provider under this Agreement.

    1. Force Majeure Event

    2. If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under this Agreement, that obligation will be suspended for the duration of the Force Majeure Event.
    3. A party that becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in that party performing any obligation under this Agreement, must:
      1. promptly notify the other; and
      2. inform the other of the period for which it is estimated that such failure or delay will continue.
    4. A party whose performance of its obligations under this Agreement is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.

    1. Termination

    2. Either party may terminate this Agreement by giving to the other party at least 1 days’ written notice of termination.
    3. Either party may terminate this Agreement immediately by giving written notice of termination to the other party if the other party commits a material breach of this Agreement.
    4. Either party may terminate this Agreement immediately by giving written notice of termination to the other party if:
      1. the other party:
        1. is dissolved;
        2. ceases to conduct all (or substantially all) of its business;
        3. is or becomes unable to pay its debts as they fall due;
        4. is or becomes insolvent or is declared insolvent; or
        5. convenes a meeting or makes or proposes to make any arrangement or composition with its creditors;
      2. an administrator, administrative receiver, liquidator, receiver, trustee, manager or similar is appointed over any of the assets of the other party;
      3. an order is made for the winding up of the other party, or the other party passes a resolution for its winding up; or
      4.  

    1. Effects of termination

    2. Upon the termination of this Agreement, all of the provisions of this Agreement shall cease to have effect, save that the following provisions of this Agreement shall survive and continue to have effect (in accordance with their express terms or otherwise indefinitely): Clauses 1, 4.10, 10.2, 10.4, 11, 12.1, 12.3, 12.4, 12.5, 12.6, 12.7, 12.8, 12.9, 12.10, 12.11, 12.12, 12.13, 12.14, 12.15, 12.16, 15, 18, 19 and 20.
    3. Except to the extent that this Agreement expressly provides otherwise, the termination of this Agreement shall not affect the accrued rights of either party.
    4. Within 30 days following the termination of this Agreement for any reason:
      1. the Customer must pay to the Provider any Charges in respect of Services provided to the Customer before the termination of this Agreement; and
      2. the Provider must refund to the Customer any Charges paid by the Customer to the Provider in respect of Services that were to be provided to the Customer after the termination of this Agreement,

      without prejudice to the parties’ other legal rights.

    1. General

    2. No breach of any provision of this Agreement shall be waived except with the express written consent of the party not in breach.
    3. If any provision of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of this Agreement will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
    4. This Agreement may not be varied except by a written document signed by or on behalf of each of the parties.
    5. Neither party may without the prior written consent of the other party assign, transfer, charge, license or otherwise deal in or dispose of any contractual rights or obligations under this Agreement.
    6. This Agreement is made for the benefit of the parties, and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Agreement are not subject to the consent of any third party.
    7. Subject to Clause 15.1, this Agreement shall constitute the entire agreement between the parties in relation to the subject matter of this Agreement, and shall supersede all previous agreements, arrangements and understandings between the parties in respect of that subject matter.
    8. This Agreement shall be governed by and construed in accordance with English law.
    9. The courts of England shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

    1. Interpretation

    2. In this Agreement, a reference to a statute or statutory provision includes a reference to:
      1. that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and
      2. any subordinate legislation made under that statute or statutory provision.
    3. The Clause headings do not affect the interpretation of this Agreement.
    4. References in this Agreement to “calendar months” are to the 12 named periods (January, February and so on) into which a year is divided.
    5. In this Agreement, general words shall not be given a restrictive interpretation by reason of being preceded or followed by words indicating a particular class of acts, matters or things.

  1. Schedule 1 (Hosted Services particulars)

    1. Specification of Hosted Services

    2. [Specify Hosted Services and any relevant usage limitations]

    1. Financial provisions

    2. [Insert financial provisions]

    1. Contractual notices

    2. [Customer contractual notices address details]

  1. Schedule 2 (Acceptable Use Policy)

    1. Introduction

    2. This acceptable use policy (the “Policy“) sets out the rules governing:
      1. the use of the website at [URL], any successor website, and the services available on that website or any successor website (the “Services“); and
      2. the transmission, storage and processing of content by you, or by any person on your behalf, using the Services (“Content“).
    3. References in this Policy to “you” are to any customer for the Services and any individual user of the Services (and “your” should be construed accordingly); and references in this Policy to “us” are to [identify provider] (and “we” and “our” should be construed accordingly).
    4. By using the Services, you agree to the rules set out in this Policy.
    5. We will ask for your express agreement to the terms of this Policy before you upload or submit any Content or otherwise use the Services.
    6. You must be at least 18 years of age to use the Services; and by using the Services, you warrant and represent to us that you are at least 18 years of age.

    1. General usage rules

    2. You must not use the Services in any way that causes, or may cause, damage to the Services or impairment of the availability or accessibility of the Services.
    3. You must not use the Services:
      1. in any way that is unlawful, illegal, fraudulent, deceptive or harmful; or
      2. in connection with any unlawful, illegal, fraudulent, deceptive or harmful purpose or activity.
    4. You must ensure that all Content complies with the provisions of this Policy.

    1. Unlawful Content

    2. Content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
    3. Content, and the use of Content by us in any manner licensed or otherwise authorised by you, must not:
      1. be libellous or maliciously false;
      2. be obscene or indecent;
      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
      4. infringe any right of confidence, right of privacy or right under data protection legislation;
      5. constitute negligent advice or contain any negligent statement;
      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;
      7. be in contempt of any court, or in breach of any court order;
      8. constitute a breach of racial or religious hatred or discrimination legislation;
      9. be blasphemous;
      10. constitute a breach of official secrets legislation; or
      11. constitute a breach of any contractual obligation owed to any person.
    4. You must ensure that Content is not and has never been the subject of any threatened or actual legal proceedings or other similar complaint.

    1. Graphic material

    2. Content must be appropriate for all persons who have access to or are likely to access the Content in question, and in particular for children over 12 years of age.
    3. Content must not depict violence in an explicit, graphic or gratuitous manner.
    4. Content must not be pornographic or sexually explicit.

    1. Factual accuracy

    2. Content must not be untrue, false, inaccurate or misleading.
    3. Statements of fact contained in Content and relating to persons (legal or natural) must be true; and statements of opinion contained in Content and relating to persons (legal or natural) must be reasonable, be honestly held and indicate the basis of the opinion.

    1. Negligent advice

    2. Content must not consist of or contain any legal, financial, investment, taxation, accountancy, medical or other professional advice, and you must not use the Services to provide any legal, financial, investment, taxation, accountancy, medical or other professional advisory services.
    3. Content must not consist of or contain any advice, instructions or other information that may be acted upon and could, if acted upon, cause death, illness or personal injury, damage to property, or any other loss or damage.

    1. Etiquette

    2. Content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.
    3. Content must not be offensive, deceptive, threatening, abusive, harassing, menacing, hateful, discriminatory or inflammatory.
    4. Content must not be liable to cause annoyance, inconvenience or needless anxiety.
    5. You must not use the Services to send any hostile communication or any communication intended to insult, including such communications directed at a particular person or group of people.
    6. You must not use the Services for the purpose of deliberately upsetting or offending others.
    7. You must not unnecessarily flood the Services with material relating to a particular subject or subject area, whether alone or in conjunction with others.
    8. You must ensure that Content does not duplicate other content available through the Services.
    9. You must ensure that Content is appropriately categorised.
    10. You should use appropriate and informative titles for all Content.
    11. You must at all times be courteous and polite to other users of the Services.

    1. Marketing and spam

    2. Content must not constitute or contain spam, and you must not use the Services to store or transmit spam – which for these purposes shall include all unlawful marketing communications and unsolicited commercial communications.
    3. You must not send any spam or other marketing communications to any person using any email address or other contact details made available through the Services or that you find using the Services.
    4. You must not use the Services to promote, host or operate any chain letters, Ponzi schemes, pyramid schemes, matrix programs, multi-level marketing schemes, “get rich quick” schemes or similar letters, schemes or programs.
    5. You must not use the Services in any way which is liable to result in the blacklisting of any of our IP addresses.

    1. Regulated businesses

    2. You must not use the Services for any purpose relating to gambling, gaming, betting, lotteries, sweepstakes, prize competitions or any gambling-related activity.
    3. You must not use the Services for any purpose relating to the offering for sale, sale or distribution of drugs or pharmaceuticals.
    4. You must not use the Services for any purpose relating to the offering for sale, sale or distribution of knives, guns or other weapons.

    1. Monitoring

    2. You acknowledge that [we may actively monitor the Content and the use of the Services] OR [we do not actively monitor the Content or the use of the Services].

    1. Data mining

    2. You must not conduct any systematic or automated data scraping, data mining, data extraction or data harvesting, or other systematic or automated data collection activity, by means of or in relation to the Services.

    1. Hyperlinks

    2. You must not link to any material using or by means of the Services that would, if it were made available through the Services, breach the provisions of this Policy.

    1. Harmful software

    2. The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any viruses, worms, spyware, adware or other harmful or malicious software, programs, routines, applications or technologies.
    3. The Content must not contain or consist of, and you must not promote, distribute or execute by means of the Services, any software, programs, routines, applications or technologies that will or may have a material negative effect upon the performance of a computer or introduce material security risks to a computer.

If you have a received an email from the ZoomMail system that was sent by one of our customers and you believe is spam or in violation of our acceptable use policies, please contact our abuse team at support@zoommail.co.uk. 

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

ZoomMail Limited
C5 Apollo Court
Plymouth,
PL4 0SJ
United Kingdom
support@zoommail.co.uk
+44 1752 393 325

Last Edited on 9th June 2020